Payment Terms
Last Updated: May 17, 2025
These Payment Terms govern all financial transactions between Rramkolex and users of our sound design educational platform. By purchasing any course, subscription, or service, you agree to these terms.
Accepted Payment Methods
We accept the following payment methods for all transactions on our platform:
Credit and Debit Cards: We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover.
Digital Wallets: Payments may be processed through approved digital wallet services and payment processors.
Bank Transfers: For enterprise or institutional purchases, bank transfer options may be available upon request.
All payments are processed through secure third-party payment processors. We do not store complete credit card information on our servers.
Pricing and Fees
Course Pricing
Individual course prices are displayed in the local currency applicable to your region. Prices are subject to change at any time without prior notice. The price applicable to your purchase is the price displayed at the time of transaction completion.
Subscription Plans
Subscription-based access is billed on a recurring basis as specified in your chosen plan. Subscription fees are charged in advance for each billing cycle.
Additional Fees
The prices displayed on our platform do not include:
Taxes: Applicable sales tax, value-added tax, goods and services tax, or other consumption taxes may be added to your purchase based on your billing location.
Currency Conversion: If your payment method uses a different currency than the displayed price, your financial institution may apply currency conversion fees.
Transaction Fees: Some payment methods may incur processing fees charged by the payment provider.
Billing Cycles and Autorenewal
Recurring Subscriptions
Subscription services automatically renew at the end of each billing period unless canceled prior to the renewal date. Billing periods may be monthly, quarterly, or annually as selected during purchase.
Autorenewal Process
Your payment method will be automatically charged on the renewal date. You will receive notification prior to each renewal charge.
Price Changes
We reserve the right to modify subscription pricing. Existing subscribers will be notified at least thirty days before any price increase takes effect. Continued use of the service after the price change constitutes acceptance of the new pricing.
Payment Processing and Confirmation
Authorization
By providing payment information, you authorize us to charge the applicable fees to your chosen payment method. You represent and warrant that you have the legal right to use any payment method provided.
Payment Confirmation
Upon successful payment processing, you will receive a confirmation email containing transaction details and receipt. This confirmation serves as proof of purchase.
Failed Payments
If a payment fails or is declined, we will notify you via email. We may attempt to process the payment again. Continued payment failure may result in suspension or termination of access to paid services.
Refunds and Cancellations
Refund Policy
Refund eligibility is determined by our separate Refund Policy. Generally, refund requests must be submitted within a specified timeframe from the date of purchase.
Subscription Cancellations
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period. No refunds or credits will be issued for partial billing periods unless otherwise specified in our Refund Policy.
Processing Time
Approved refunds are processed within seven to fourteen business days. The actual credit to your account depends on your payment provider and may take additional time.
Enterprise and Institutional Billing
Custom Billing Arrangements
Organizations purchasing licenses for multiple users may be eligible for custom billing arrangements including invoicing, purchase orders, and extended payment terms.
Invoice Payment
Invoice payments are due within thirty days of invoice date unless otherwise agreed in writing. Late payments may incur fees and may result in service suspension.
Volume Discounts
Volume pricing and discounts may be available for bulk purchases. Contact our sales team for custom quotations.
Promotional Codes and Discounts
Coupon Usage
Promotional codes and coupons may be offered for discounted pricing. Each promotional code has specific terms including expiration dates, eligibility requirements, and usage limitations.
Restrictions
Promotional codes cannot be combined unless explicitly stated. Codes are non-transferable and have no cash value. We reserve the right to invalidate codes used fraudulently or in violation of promotional terms.
Discount Application
Discounts apply only to the initial purchase or billing period unless otherwise specified. Subsequent renewal charges will be at standard pricing.
Chargebacks and Disputes
Dispute Resolution
If you believe a charge is incorrect, contact our support team before initiating a chargeback with your payment provider. We will work to resolve billing disputes promptly.
Chargeback Consequences
Initiating a chargeback without first attempting to resolve the issue with us may result in immediate suspension of your account and all associated services. Accounts with chargebacks may be permanently banned from the platform.
Investigation
We will investigate all payment disputes and provide necessary documentation to payment processors. You agree to cooperate with any investigation by providing requested information.
Payment Security
Data Protection
We implement industry-standard security measures to protect payment information. All payment data transmission occurs over encrypted connections.
PCI Compliance
Our payment processing partners maintain PCI DSS compliance. We do not store complete payment card information on our servers.
Fraud Prevention
We employ fraud detection systems to identify suspicious transactions. Transactions flagged as potentially fraudulent may be delayed or declined pending verification.
Account Credit and Balance
Platform Credits
Account credits may be issued as refunds, promotional offers, or compensation. Credits are applied automatically to future eligible purchases on the platform.
Credit Expiration
Account credits may have expiration dates. Expired credits are forfeited and cannot be reinstated.
Non-Transferability
Account credits are non-transferable and cannot be redeemed for cash. Credits remain with the account and cannot be transferred to another user.
Third-Party Payment Processors
Processor Terms
Payment processing is handled by third-party service providers. Your use of payment services is also subject to the terms and conditions of those processors.
Liability Limitation
We are not responsible for errors, delays, or failures caused by third-party payment processors. Issues related to payment processing should be directed to the respective payment provider.
Data Sharing
Necessary payment and transaction information is shared with payment processors to complete transactions. This data sharing is governed by our Privacy Policy and the processor's privacy terms.
Taxation
Tax Calculation
Applicable taxes are calculated based on your billing address and the nature of the service purchased. Tax rates are determined by current tax laws and regulations.
Tax Exemption
Organizations claiming tax-exempt status must provide valid tax exemption certificates prior to purchase. Tax exemption applies only to eligible purchases and jurisdictions.
Tax Documentation
Tax receipts and documentation are available through your account dashboard. Additional tax documentation may be requested by contacting our support team.
Changes to Payment Terms
We reserve the right to modify these Payment Terms at any time. Changes will be effective immediately upon posting to the platform. Continued use of paid services after changes constitutes acceptance of the modified terms.
Material changes affecting existing subscribers will be communicated via email with at least thirty days notice before taking effect.
Contact Information
For questions regarding payments, billing, or these Payment Terms, please contact us:
Email: contact@rramkolex.com
Phone: +380668751721
Address: Petra Doroshenka St, 36, Lviv, Lviv Oblast, Ukraine, 79000